With powerful softphones
for Mac and Windows, 3CX allows you to easily manage your phone calls in
the office, at home or on the road using your desktop PC or laptop.
Unlike other PBXs, no additional licence fees are charged – and
because the apps are fully integrated they are easy to deploy and manage
for administrators, as well as easy to use for employees.
With 3CX’s VoIP
softphones for Mac and Windows, you can manage your calls from your
desktop and make, receive and transfer calls via the office phone system
from your computer, even while out of the office. Using a headset you
can even use a 3CX app as a full desk phone replacement.
- Launch calls on your IP Phone from your Windows desktop with CTI mode
- Access to full range of Unified Communications features
- Easy to use and manage with intuitive interface
- Work seamlessly as if you were in the office and save on call costs
The 3CX softphone
applications include a powerful switchboard function that can be
tailored to the way you want to view and manage telephone calls in
real-time. With 5 different views to choose from it can cater to any job
- Drag and drop calls for quick transfer
- Ideal for Call Centers – includes Wallboard and Q-Manager view
- View the presence of colleagues easily
- Receptionist view allows easy management of incoming calls
Launch calls directly
from your CRM software. Inbound calls are matched to customers based on
the caller ID and logged in your CRM system. Accurate call journalling
of inbound and outbound calls with call duration allows you to generate
insightful reports on customer and agent activities.
- Use Office 365, Google contacts or internal phonebook
- Launch calls from your CRM
- Converts cryptical Caller ID to a customer name
- Detailed reports on customer / agent activities, no manual call logging