img
Customer Service with Contact / Call Center Software

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

With 3CX’s modern, intuitive VoIP softphone and smartphone apps, users have instant access to communication tools such as presence, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.

See Presence of Colleagues

The ability to view the status of other colleagues (“Presence”) is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX Apps: Mac, Windows, iOS & Android
img
img
Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

  • Forward voicemails to inbox
  • Listen to voicemails without calling in
  • Faxes are received as PDF files in your email
 
Superior Call Center Features Included

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone
numbers. 3CX users can send and receive text messages via the 3CX Windows, Mac, iOS and Android apps from anywhere.

  • No need for third party messaging systems
  • Send text messages, links and more at no additional cost
  • Available on Mac, Windows, iOS & Android
img
img
Click to Call from Any Browser or CRM

With the 3CX Click to Call extension
for Chrome and Firefox you can make calls directly from any browser or
CRM via the 3CX Web Client. Make outbound calls with a single click of
the mouse and eliminate the need to copy and paste numbers.

  • Automate tedious and time-consuming workflow processes for staff
  • Phone number detection – Detect international or all phone numbers
  • Highlighted contacts – Numbers are identified and underlined

Tell Us About Your Project

We are ready to provide full demonstration cloud or on premise…
Check out other 3CX Features
Icon
Slash your phone bill and communications costs
Icon
Your Cloud: Google, Amazon or OVH
Icon
Never miss a Call Android & iOS apps
Icon
WebRTC Web Conferencing
Icon
Status, Click2Call, Chat CRM Integration
Icon
Website Live Chat & Talk
Icon
Easy Self Installation & Management
Icon
On-Premise: VM Server or Appliance